Frequently Asked Questions
Straight answers, no jargon.
Everything hospital owners, doctors and administrators ask us before choosing MeDIC. Can’t find yours? WhatsApp us and a human replies.
Product
Does MeDIC work without internet?
Yes. MeDIC is a client-server system that runs on your own hospital network. The OP queue, EMR, billing and pharmacy all work at full speed on the LAN even when the internet is down. Internet is only needed for optional features like remote access, WhatsApp messaging and mobile apps.
Which specialties does the EMR support?
MeDIC provides EMR for all specialties, inpatient and outpatient, with deep ophthalmology tooling (drawing presets, refraction workflow) refined over 18+ years. Every implementation is customised to the specialty mix of your institution.
Is the discharge summary NABH-compliant?
Yes. MeDIC generates NABH-approved discharge summaries directly from the data your team has already entered during the stay.
Does MeDIC support ICD-11?
Yes, the complete ICD-11 reference is built into the EMR.
What are MeDIC Nexus and Medico AI Bot?
Nexus (Beta) is our mobile app suite: Patient Portal, Doctor Console, Admin Dashboard and Management Hub. Medico (Beta) is an AI assistant for ophthalmologists offering evidence-based, ICD-11/WHO-grounded decision support. Both extend the core MeDIC system.
Pricing & Commercials
How is MeDIC priced?
Every MeDIC project is customised, so pricing depends on your modules (B/C/L/P/O), number of terminals and add-ons. Request a demo and we’ll give you a clear, written quotation for your exact setup.
What does support cost after the first year?
The first year of support is free with every project. After that, an Annual Maintenance Contract (AMC) covers ongoing support, updates and troubleshooting.
Do we need to buy new hardware?
Not necessarily. We assess what you have and guide any purchases. Networks up to five terminals can run without a dedicated server; larger setups need one. See our hardware guide on the implementation page.
Implementation & Migration
How long does implementation take?
A typical MeDIC project takes about one month end to end, through our 12-phase process, from requirement study to full changeover.
Can we migrate data from our current software or Excel?
Yes. Data migration is phase 11 of every project. We transfer critical information from your existing systems before the full changeover.
Do you train our staff?
Yes. Staff training is a dedicated phase, and ongoing training is part of the lifetime relationship, including refreshers when new features arrive.
Do you serve hospitals outside Kerala?
Yes. MeDIC runs in Tamil Nadu and Oman today, and remote connectivity plus our implementation process work anywhere. Talk to us about your location.
Trust & Support
What does “official software of KSOS” mean?
The Kerala Society of Ophthalmic Surgeons, the professional body of eye surgeons in Kerala, selected MeDIC as its official software, recognising its quality, feature richness and user-friendliness.
What does “lifetime support” actually mean?
Each MeDIC project is continuously supported by the developers and associates who built it, not a call centre. MeDIC also evolves daily, with new modules and features added regularly.
Is our patient data secure?
Your data lives on your own server, in your hospital, under your control, with secure login, disciplined backups and optional encrypted remote access. We help you set up and maintain all of it.
Still deciding? See it live.
The fastest answer is a demo: free, online or on-site, with sample data for your specialty.
Prefer to talk? Call +91 98954 15330